FAQ

Usually just your passport/travel document, student visa or admission letter (if available), plus deposit and first rent. If you have not arrived yet, you can view photos/videos remotely via WhatsApp or our enquiry form; a dedicated concierge will follow up so you can sign and move in quickly after arrival.

Our residences cover Sai Ying Pun, Central–Sheung Wan, Fortress Hill, North Point, Quarry Bay, Sham Shui Po, Cheung Sha Wan, Prince Edward, Tai Wai and Hin Keng — all near MTR stations with convenient access to HKU, CUHK, PolyU, CityU, HKBU and more.

Whole-flat gives you an entire unit — great for families or groups. Co-living provides a private room with shared living areas, ideal for meeting fellow students. Bed-space is the most budget-friendly with basic furniture and utilities included. All options are furnished and move-in ready.

Yes. A passport with student visa or admission letter is sufficient. Our concierge can complete the lease and move-in formalities in Chinese or English.

Utilities and broadband are generally included for co-living and bed-space rentals. For whole flats it depends on the individual listing — your concierge will confirm all inclusions before signing.

Every unit has a dedicated concierge — contact us directly for routine repairs or urgent issues and we will arrange help promptly. Our property management team also inspects units regularly.

Student tenants can join the Cheuk Ngai Resident Membership Programme for dining discounts, retail offers and lifestyle perks — and earn a $3,000 rebate for successful referrals.

If a unit is available, viewings can usually be arranged within 1–3 days, and you may sign and move in the same day. We recommend booking 1–2 months before term starts.

We fully understand your concern. As a professional subletting operator, we strictly screen tenants to ensure good credit and stable income. We carry out regular property inspections to ensure lease compliance and good condition, and we take responsibility for repair and compensation if any damage occurs.

We ensure stable rental income with strict financial requirements in lease agreements. If a tenant faces payment difficulties, we respond proactively — communicating with the tenant, arranging flexible payment plans or helping them find other financial support — so that your income is protected.

Yes. We value transparency and communication. We provide regular status reports covering tenant situation, occupancy rate and rental income. You may contact us anytime and we will respond promptly.

We ensure strict compliance with lease terms. Any breach is handled immediately — warnings, penalties or termination as appropriate — with our professional legal team following due process to protect your interests.

Certainly. We have extensive experience and have cooperated with many landlords. We can share case studies including performance data, rental growth and landlord feedback so you can better understand our results.

Our screening is rigorous: detailed applications covering personal, employment and credit information; background checks with income verification and previous-landlord references; plus guarantors or deposits for added security.

We respect your decision. Our agreement includes termination clauses detailing procedures. We will coordinate with you for a smooth handover, including property return and tenant arrangements.

When a tenant decides to move out, we coordinate the move-out date and procedures as stipulated in the lease — deposit refund, inspection and repairs — and keep the landlord informed throughout.

Our pricing is based on market research and competitive analysis — local market rates, location, facilities and condition — to set competitive rents that attract stable tenants while securing landlord returns.